Ask Mumba is an AI assistant built into the Mumba employee app. Frontline workers ask questions in their own language and get cited answers drawn from their organisation's own published articles and policies. It respects existing permissions and routes wellbeing-related questions to a nominated human contact.

Ask Mumba draws answers only from the articles and policies your organisation has already published in Mumba. Every answer includes a citation back to the source article so workers can tap through to the full content, and admins can trace exactly where an answer came from.

Ask Mumba answers in whatever language the question was asked in. A worker can type a question in Vietnamese and get the answer in Vietnamese, even when the underlying policy is only published in English. This works across the languages your frontline workforce actually speaks.

Ask Mumba includes a wellbeing safety layer. If an employee shares something serious, like distress or harm to a resident or colleague, the assistant responds with care and points them to the wellbeing contact your organisation has nominated. These moments are never ignored or filtered out silently.

Ask Mumba only reads the articles and policies published in your Mumba tenant, and respects the same permissions already in place. If a worker asks about their own pay or leave balance, the assistant is upfront that it cannot see personal details today, answers the general policy where it can, and points them to the right contact.

No. If a worker can send a text message, they can use Ask Mumba. It works one-handed on older phones, on patchy networks, and in the language they are most comfortable in. There are no new skills to learn.

ChatGPT and Copilot answer from the open web or general workplace content. Ask Mumba only answers from your organisation's own frontline content, in the frontline worker's own language, on their phone. Answers are cited, permissions are respected and sensitive questions are routed to a human.

Yes. Ask Mumba is designed for regulated settings. It only uses your published, approved content as its source, it cites every answer so it can be traced back to the authoritative document, and it routes wellbeing questions to a nominated human contact. All of this happens inside your existing Mumba tenant.

Ask Mumba runs on your own AI key with a daily usage limit per employee that your team sets. That means costs are predictable, capped and in your hands, not tied to a per-seat vendor markup or usage you cannot see.

Admins see aggregate patterns, never individual employee messages. You get a view of the questions people keep asking that your content does not yet cover, so publishing effort goes where it is actually needed. You get the signal without the surveillance.

About ten minutes for an admin. Name your assistant, review the welcome message and suggested starter questions, confirm your escalation contacts including a wellbeing contact, then test it with your own content before switching it on for employees.