RETAIL & HOSPITALITY Workforce
Accommodation and food services has the highest job turnover rate of any industry in Australia, and retail sits above the national average. This whitepaper looks at why the retention problem is a frontline manager problem, and what the operators pulling ahead are doing about it.
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2.3M
Frontline workers in retail and hospitality across Australia
15.5%
Average annual staff turnover in hospitality
$22k+
Average cost to replace one frontline worker
The perception gap
Most retail and hospitality operators run lean - split shifts, high turnover, casual-heavy rosters. Managers are expected to onboard new starters, distribute policy updates, chase acknowledgements, and coach their teams. But the tools available to them were built for people at desks. Policy changes land in a shared drive no one opens. New starters guess their way through their first weeks. The gap isn't disengagement. It's infrastructure. And the manager bears the cost.
60%
of hospitality businesses have no structured staff training program
16%
of workers perceived as not fully proficient
Want to see a complete summary of how Mumba can create value for you?
Download our Solution OverviewBuilt for the Floor
Compliance at every location
Distribute policy updates and sign-off requirements to every store or venue. Know exactly who has read what, and follow up on gaps.
Onboarding that sticks
Deliver consistent onboarding to new starters on their phone, on day one. No paperwork, no guesswork, no manager dependency.
Targeted communication
Send by location, role, or shift type. Reach casuals, part-timers, and full-timers in one go - without the group chat chaos.
Engagement insights
Read rates, training completions, survey responses - see where engagement is starting to drop before it becomes turnover.
Proof, not promises
These are active usage rates from real organisations, on personal devices. Not survey sentiment.
| Organisation | Workers | Login rate | Monthly usage |
|---|---|---|---|
 | 18,000 | 94% | 78% |
 | 15,000 | 85% | 60% |
 | 8,000 | 92% | 70% |
 | 3,650 | 95% | 84% |
 | 2,500 | 82% | 72% |
 | 1,800 | 90% | 88% |
Every retail and hospitality operation is different. But the question is usually the same: of all the workforce systems you've invested in, how many are genuinely used by the people on the floor, every shift? Book a 20-minute session and we'll walk through your current setup, identify the gaps, and show you what Mumba looks like in practice.
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Book a 20-minute discovery session with our team to talk through your current challenges, see how other providers are approaching them, and explore whether Mumba is the right fit.
We'll get back to you within one business day.