At the outset of the intranet boom less than twenty years ago, the promise of how this new model for organisational information sharing seemed infinite. However, today most companies’ intranets have become stale and boring places rarely frequented by the majority of employees. But a new wave of collaboration capability that began as Web 2.0 and has become known as Enterprise Social Networking has rejuvenated the intranet space and given it new life.
We have found our clients’ instances of incumbent products in this space, such as Sharepoint or Notes, consistently create an environment suffering from the following dysfunctions:
- Knowledge Silos - intranets have become fragmented and information ends up residing in silos that reflect departmental structures rather than logical taxonomies that are intuitive to use
- People Clusters - in the same way as knowledge silos, people also form around clusters that reflect their team structures and only share information within their group ignoring the rest of the company
- Knowledge Segregation - inflexible feature sets within the software often means that knowledge content comprising videos and images, as well as documents, tend to be grouped in folders and file formats rather than topic or subject
- Knowledge Ghost Towns - intranets and knowledge repositories usually suffer from a lack of senior level engagement and aren’t seen as a critical business tool. As a result it is only frequented by a minority of employees
- Information Anarchy - a lack of rigour around knowledge quality control and approvals can sometimes mean the content is substandard or even inaccurate, eroding confidence in the resource and further undermining the overall experience
We recently posted a detailed article in our Resources & Learning section that takes a deeper look into these issues and how our Mumba Cloud Knowledgebase application has been designed to respond with meaningful solutions.
Please take a look at this article here and we're interested to hear your thoughts and feedback.